Privacy Policy
Privacy Policy
Privacy Policy
Last Updated: July 10, 2026
Jack Gordon & Sons A/C and Heating (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website at https://www.jackgordonandsonsac.com/ or use our services, including AC repair, AC installation, heating repair, heat pump service, HVAC maintenance, and indoor air quality solutions in Conroe, TX and throughout Montgomery County.
By using our website or working with us, you agree to the practices described in this Privacy Policy.
Information We Collect
Information You Provide to Us
We collect personal information that you give us directly when you:
- Fill out a contact form or request a quote on our website
- Call or text us to schedule service
- Sign up for a maintenance plan, promotion, or newsletter
- Leave a review or send us feedback
- Make a payment for services
This information may include your name, phone number, email address, home or business address, and details about your HVAC system or service needs. Payment information is processed securely through third-party payment processors. We do not store full credit card numbers on our systems.
Information Collected Automatically
When you visit our website, we may automatically collect certain information about your device and browsing activity, including:
- IP address and general location
- Browser type and operating system
- Pages you visit and how long you stay on them
- The website that referred you to us
We collect this information through cookies and similar technologies. See the “Cookies and Tracking Technologies” section below for more details.
How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and complete HVAC service appointments
- Provide quotes and respond to your questions
- Send appointment reminders, service updates, and follow-up communications
- Process payments and maintain service records
- Send promotions, seasonal maintenance reminders, and special offers when you have given us permission to do so
- Improve our website, services, and customer experience
- Comply with legal and regulatory obligations
SMS and Text Messaging
If you provide your phone number and opt in to receive text messages from us, we may send you appointment confirmations, reminders, service updates, and occasional promotional messages. Message frequency varies. Message and data rates may apply.
You can opt out at any time by replying STOP to any message. Reply HELP for assistance, or call us at (281) 292-3398.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
How We Share Your Information
We do not sell your personal information. We only share your information in the following limited situations:
- Service providers: We work with trusted third-party providers who help us run our business, such as scheduling software, payment processors, and marketing platforms. These providers only receive the information they need to perform their work for us.
- Legal requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety.
- Business transfers: If our business is sold, merged, or reorganized, customer information may be transferred as part of that transaction.
Cookies and Tracking Technologies
Our website uses cookies and similar tools to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We may use analytics services, such as Google Analytics, to measure website traffic and performance.
You can control or disable cookies through your browser settings. Please note that some parts of our website may not function properly if cookies are turned off.
Third-Party Websites
Our website may contain links to other websites, such as review platforms or social media pages. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party websites you visit.
Data Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Data Retention
We keep your personal information for as long as needed to provide our services, maintain accurate service records, meet legal and tax requirements, and resolve any disputes. When your information is no longer needed, we delete it or make it anonymous.
Your Privacy Choices
You have choices about how we use your information:
- Marketing emails: You can unsubscribe at any time by clicking the unsubscribe link in any promotional email.
- Text messages: Reply STOP to opt out of text messages.
- Access and corrections: You may request a copy of the personal information we hold about you, or ask us to correct or delete it, by contacting us using the information below.
We will respond to your request within a reasonable timeframe and as required by applicable law.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we do, we will update the “Last Updated” date at the top of this page. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach out to us:
Jack Gordon & Sons A/C and Heating
9971 Sleepy Hollow Rd, Conroe, TX 77385, Conroe, TX
Phone: (281) 292-3398
Email: info@jackgordonandsonsac.com
Website: https://www.jackgordonandsonsac.com/